WooCommerce Help Scout

Start relevant conversations with your customers, using WooCommerce and Help Scout.

Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

By using Help Scout with your WooCommerce store, you can expect to see the following:

• A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
• Increased revenue – As customers gain more trust in your store due to it’s awesome support, they are significantly more likely to place an order.
• Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.

• Start a conversation from a blog comment.

  Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With WooCommerce Help Scout, you can easily reply to these comments and turn them into a ticket within Help Scout.

Manage all of your customer queries via Help Scout

After setting up WooCommerce Help Scout, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.